About this role
Senior Manager, Client Operations & Support at Berkeley Payment. Location: Canada. Role: architecting automation, owning operations, leading incidents Requirements: 8+ years in client operations or success within fintech/payments or regulated SaaS; technical incident and RCA ownership; enterprise account operational support; project and migration leadership; team building; proficiency with Zoho, JIRA, Metabase, and modern AI/LLM agents. Category: Customer Service Seniority: Senior Level Tools: Zoho, JIRA, Metabase, CCaaS, CRM, telephony, Agentic AI, LLM Commitment: Full Time Workplace: Remote Languages: English