About this role
Customer Care Team Lead (FTC - Mat Cover) at Moneyboxapp. Location: London, England, United Kingdom. Role: leading team, managing complaints, producing reports Requirements: 1+ years leadership or senior escalated-support experience (Fintech/regulated financial services preferred). Strong communication, analytical, QA, complaints handling, MI/reporting, and familiarity with FCA vulnerability/dispute guidance. Category: Customer Service Seniority: Entry Level Tools: Slack Commitment: Full Time, Contract, Temporary Workplace: Hybrid Languages: English