About this role
Workforce Real Time Coord at Altaresourceshcm. Location: Neenah or Brea or Fort Myers or Pasig or Belize City or Mexico City. Role: monitoring adherence, analyzing volume, providing reports Requirements: Bachelor's degree required, 3+ years call center experience, 1+ year Aspect eWorkforce Management preferred, real-time adherence experience preferred, proficiency with Aspect eWorkforce Management, Microsoft Excel/Word/Outlook, strong analytical and communication skills, English proficiency. Category: Business Operations Seniority: Mid Level Tools: Aspect eWorkforce Management, Microsoft Excel, Microsoft Word, Microsoft Outlook Commitment: Full Time Workplace: Onsite Languages: English