About this role
Customer Support Team Lead at CAI Software. Location: Utah, United States. Role: leading team, managing performance, escalating issues Requirements: 7+ years in SaaS support or customer success, 3-5+ years managing support teams, degree preferred, experience with ERP platforms and support tools, strong written/verbal English and coaching/metrics skills. Category: Customer Service Seniority: Senior Level Tools: NetSuite, SAP Business One, Odoo, Acumatica, Sage, Oracle ERP Cloud, Zendesk, Freshdesk, Jira Service Management, ServiceNow, SQL Commitment: Full Time Workplace: Remote Languages: English, Spanish, French, German