About this role
Help Desk Analyst at Proskauer. Location: New York or United States. Role: providing support, managing tickets, troubleshooting issues Requirements: 2+ years help desk/end-user support experience; bachelor's preferred. Experience with legal applications (iManage, NetDocuments, Intapp, Relativity) and ITSM platforms (ServiceNow, Remedy). Proficient with Windows 11, macOS, Active Directory, Microsoft 365, SCCM, Citrix, VPN, remote support tools, and mobile device management. Strong troubleshooting and customer service skills. Category: Information Technology Seniority: Entry Level Tools: iManage WorkSite, NetDocuments, Intapp, DTE Axiom, Westlaw Drafting Assistant, Workshare Compare, Relativity, LegalKEY, ServiceNow, Remedy, BMC Service Desk, SupportWorks, Windows 11, macOS, Active Directory, Microsoft 365, SCCM, Bomgar, Citrix, VPN, RSA SecurID, AirWatch, MobileIron, Cisco IP telephony Certifications: a+, network+, mcp, mos, hdi support center analyst Commitment: Full Time Workplace: Onsite Languages: English