About this role
Customer Success Manager -Mid Market at Exotel. Location: Bengaluru, Karnataka, India. Role: owning accounts, driving retention, resolving escalations Requirements: Experience in customer success or account management in SaaS/telecom, ability to manage mid-market portfolios, drive adoption, retention and revenue, strong communication, problem-solving, and cross-functional collaboration. Category: Customer Service Seniority: Mid Level Tools: APIs, Voicebots, Voice, SMS, WhatsApp, Streaming, VSIP, Contact Centre, Ameyo, Cogno AI Commitment: Full Time Workplace: Onsite Languages: English