About this role
Guest Experience Service Excellence Manager at Alaska Airlines. Location: SeaTac, Washington, United States. Role: improving experience, identifying breakdowns, driving execution Requirements: 7 years progressive guest experience/customer service or program management experience; Bachelor’s degree or +2 years experience in lieu; ability to resolve complex cross-functional operational issues, influence without authority, and use Sabre/CSA Mobile/RAIN; authorized to work in the U.S. Category: Project and Program Management Seniority: Senior Level Tools: Sabre, CSA Mobile, RAIN Commitment: Full Time Workplace: Onsite Languages: English