About this role
JSI is seeking an Intermediate Service Desk and Cloud Support Analyst to support JSI end users while administering and maintaining core identity, cloud, endpoint management, and data protection platforms. This role bridges frontline service desk support with hands on operational ownership of user services, messaging, device management, and cloud platforms. You will act as administrator for Active Directory, Microsoft 365, Azure-based identity services, and endpoint management platforms, including Microsoft Intune, Autopilot, and ManageEngine Endpoint Central. You will work closely with the Service Desk team to support escalations, ensure platform stability, and maintain reliable and secure user services across the organization.