About this role
Customer Experience Specialist at Xero. Location: Wellington, Wellington, New Zealand. Role: resolving queries, managing cases, making calls Requirements: Customer support experience meeting service levels, strong written and verbal communication, proactive outbound calling, proficiency with Microsoft Office or Google Suite, familiarity with case management or accounting systems. Category: Customer Service Seniority: Entry Level Tools: Generative AI, Salesforce, Microsoft Office, Google Suite Commitment: Full Time Workplace: Hybrid Languages: English