About this role
Customer Experience Specialist at Xero. Location: Auckland, Auckland, New Zealand. Role: providing support, resolving cases, making calls Requirements: Experience in a service environment working to service levels and quality targets; strong written and verbal communication; proactive outbound calling and self-management; proficiency with Microsoft Office or Google Suite; experience with Salesforce or accounting systems is a bonus. Category: Customer Service Seniority: Entry Level Tools: Generative AI, Salesforce, Microsoft Office, Google Suite Commitment: Full Time Workplace: Hybrid Languages: English