About this role
Workflow Management Team Lead - Customer Support (Platinum) - Shared at Google. Location: Gurugram, Haryana, India. Role: managing workflow, improving metrics, coaching teams Requirements: Experience managing workflow operations teams, driving KPIs/SLAs, strong analytical and decision-making skills, continuous improvement mindset, and ability to work under time pressure. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English