About this role
LEITER TRANSPORTKOORDINATION UND CUSTOMER CARE 100% M/W/D at STEF INFORMATION ET TECHNOLOGIES. Location: Kölliken, Aargau, Switzerland. Role: leading team, handling escalations, analyzing KPIs Requirements: Lead customer service team, manage escalations and complaints, analyze KPIs and produce reports, collaborate with transport, logistics and sales; experience in customer service leadership and ERP/CRM/MS Office proficiency; fluent German, good French, English advantageous. Category: Customer Service Seniority: Mid Level Tools: ERP, CRM, Microsoft Office Commitment: Full Time Workplace: Onsite Languages: German, French, English