About this role
CS Manager (Customer Service Assistant Mgr.) – Hybrid (WI-Madison) R0058426 at Wolters Kluwer. Location: Madison, Wisconsin, United States. Role: supervising team, resolving issues, monitoring performance Requirements: Lead and coach a customer service team, manage schedules, meet performance metrics, resolve escalations, use CRM tools, and communicate effectively. Category: Customer Service Seniority: Mid Level Tools: CRM Commitment: Full Time Workplace: Hybrid Languages: English