About this role
Senior Platinum Support Account Manager at Sprinklr. Location: Bengaluru or Gurugram. Role: managing incidents, leading escalations, supporting customers Requirements: 5+ years enterprise technical support in SaaS, experience with incident management and RCA, Salesforce Service Cloud, Groovy and JavaScript, log analysis (kibana, graylogs, wireshark), strong communication and analytical skills, bachelor's degree. Category: Customer Service Seniority: Senior Level Tools: Salesforce Service Cloud, Groovy, JavaScript, kibana, graylogs, wireshark Commitment: Full Time Workplace: Onsite Languages: English