About this role
Senior Platinum Support Account Manager at Sprinklr. Location: Bangalore or Gurgaon. Role: advocating customer, reviewing cases, coordinating resolution Requirements: 5+ years product support experience in software/SaaS, bachelor’s degree in a technical or business field, strong case management and escalation handling, SLA adherence, cross-functional collaboration, analytical and communication skills. Category: Customer Service Seniority: Senior Level Tools: MySQL, MongoDB, Elasticsearch, Python, JavaScript Commitment: Full Time Workplace: Onsite Languages: English