About this role
Manager Customer Experience at FedEx. Location: Gurugram, Haryana, India. Role: managing team, coaching agents, resolving issues Requirements: Proven leadership managing voice-based customer support teams (US/global), strong communication and coaching skills, experience driving CSAT/QA/AHT/productivity/SLA, hiring/onboarding, escalation handling, data analysis and continuous improvement. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English