About this role
Contact Centre Team Leader at Mediclinic. Location: Rivonia, Gauteng, South Africa. Role: managing operations, coaching team, ensuring experience Requirements: Minimum 2 years as a call centre agent; Grade 12 required; desired certification in contact centre management; competence in Microsoft Excel/Word/Outlook and EMS; ability to coach and manage a team to deliver positive patient experience. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, Microsoft Word, Microsoft Outlook, EMS Certifications: contact centre management Commitment: Full Time Workplace: Onsite Languages: English