About this role
Escalation Manager at KMS Technology. Location: Guadalajara, Jalisco, Mexico. Role: managing escalations, coordinating teams, driving resolutions Requirements: 10+ years managing escalations or service delivery in client-facing tech environments; SLA and incident management experience; strong stakeholder communication, root cause analysis, cross-functional coordination, and availability to support EST business hours. Category: Project and Program Management Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English