About this role
Queue Manager at Boxxe Group. Location: Hemel Hempstead, England, United Kingdom. Role: managing queues, coordinating escalations, producing reports Requirements: Proven IT service desk or service operations experience, good knowledge of ITIL practices, experience with ITSM tools, strong organisational and communication skills, escalation coordination and reporting abilities. Category: Information Technology Seniority: Mid Level Tools: ITSM, ITIL Certifications: itil foundation Commitment: Full Time Workplace: Hybrid Languages: English