About this role
At ISCO, we put high value on appreciation and respect, and provide you with an opportunity to really make a difference. ISCO is a family owned and operated company born and raised in Louisville, KY that is focused on our team members' growth. ISCO offers a standard benefits package of medical/dental/vision, and a 401k!
Pay Range: $25-$35/hour (Depending on Experience)
The Counter Sales / Warehouse Associate is responsible for supporting both customer-facing sales operations and warehouse distribution activities. This position ensures high-quality customer service at the parts counter while maintaining efficient shipping, receiving, and inventory processes. The role requires a detail-oriented, customer-focused individual who thrives in a fast-paced, team environment and contributes to operational excellence.
Responsibilities and Essential Functions:
Customer Service & Counter Sales Responsibilities:
• Greet and assist customers at the Will Call counter in a professional and friendly manner • Answer incoming phone calls and provide product, pricing, and service information • Process sales transactions and invoices accurately • Respond to customer inquiries regarding parts availability, pricing, and order status • Coordinate rental orders, including documentation and parts tracking • Maintain a high level of customer service and build strong customer relationships
Warehouse Associate Responsibilities:
• Safely load and unload incoming and outgoing shipments • Verify incoming products against packing lists and inspect for accuracy • Store products in appropriate warehouse locations • Pick and prepare orders using system-generated tickets • Determine proper packaging methods to ensure safe delivery • Utilize Transportation Management Systems (TMS) to coordinate shipments • Maintain inventory accuracy using ERP systems (Epicor-Prelude) • Conduct cycle counts and investigate discrepancies • Prepare orders for shipment or customer pickup
General Responsibilities:
• Maintain a clean, organized, and efficient parts room and warehouse • Collaborate with warehouse, service, and operations teams to ensure smooth workflow • Communicate shipping details with customers, vendors, and team members • Identify delays and implement solutions to ensure timely delivery • Support continuous improvement initiatives and operational efficiency • Assist with warehouse projects such as inventory counts and expansions • Perform other duties as assigned
Job Requirements:
• High School diploma or GED required • 1+ years of customer service, warehouse, or distribution experience preferred • Familiarity with industrial parts, equipment, or oil & gas industry a plus • Forklift experience or ability to be trained and certified • Basic computer skills (data entry, email, ERP systems) • Experience with inventory or warehouse management systems preferred • Strong organizational and problem-solving skills • Ability to work independently and in a team environment • Ability to prioritize tasks and meet deadlines