About this role
Summary of Responsibilities:
The Host is the first point of contact for guests, ensuring a warm and welcoming atmosphere. This role manages reservations, seating arrangements, and guest inquiries to support a smooth flow of service and maximize the dining room’s efficiency.
Specific Duties and Responsibilities:
• Guest Greeting and Seating: Welcome guests upon arrival, confirm reservations, and guide them to their seats with care.
• Reservation Management: Handle reservations, waitlists, and seating arrangements to balance guest flow and optimize the guest experience.
• Customer Service: Respond to guest inquiries, special requests, and provide menu or event information as needed.
• Communication: Coordinate with servers and kitchen staff to manage seating assignments and minimize wait times.
• Monitor Dining Area: Maintain the appearance of the entrance and dining area, ensuring a tidy and inviting environment.
• Additional Tasks: Assist in other areas as directed by management to enhance the overall guest experience.
Other Duties:
• Affirm and uphold the Statement of Faith, Core Values and DNA of the College.
• Strong teamwork and communication skills.
• Existing knowledge of food safety procedures is preferred.
• Ability to stand for an entire shift.
• Maintain a gracious, pleasant, and friendly attitude, while contributing to Team-based work.
Qualifications
Skills and Abilities:
• Strong communication and interpersonal skills.
• Excellent organizational abilities.
• Detail-oriented with a commitment to high-quality service.
• Outstanding people skills.
• Calm demeanor under pressure.
Personal Characteristics:
• Friendly, team-oriented, and adaptable under pressure.
• Patient and solution-focused with a positive outlook.
Education:
• High school diploma or GED preferred.
Extent of Public Contact:
• High.
Physical Demands:
• Good physical condition is required.
• Moderate exposure to physical risk.
• Ability to lift 50 lbs. without assistance.
• Ability to stand for long periods of time.
Direct Reports:
• This position directly reports to the Restaurant Manager.