About this role
Service Workshop Senior Supervisor - The NetherlandsWhat you'll get
• A competitive salary, pension scheme, company lease bike and attractive bike and employee discounts. • The opportunity to lead a specialized technical team. • A role within a globally recognized premium brand. • Plenty of room for initiative and continuous improvement.
We are looking for a Service & Workshop Team Leader for the European Distribution Centre in ’s-Heerenberg. This leadership role focuses on managing, developing, and coaching a team of 9–12 technicians within a technical service and repair environment. The Team Leader is responsible for the daily operation, quality, productivity, and continuous improvement of the central service workshop. HOW YOU WILL MAKE A DIFFERENCE You are a leader who is passionate about both technology and people. You enjoy developing teams, improving processes, and delivering the highest quality standards every day. If that sounds like you, you'll feel right at home at Specialized. Based at the European Distribution Centre in ’s-Heerenberg, you will lead a team of approximately ten technicians. Together, you ensure that every bicycle leaves the workshop safe, perfectly tuned, and built according to the highest quality standards. You are visible on the workshop floor, contribute to improvement initiatives, and connect colleagues, departments, and international stakeholders. Your Responsibilities
• Provide daily leadership to a team of 9–12 technicians. • Ensure quality, planning, productivity, and safety within the workshop. • Coach and develop team members to help them perform at their best. • Analyze KPIs and drive improvements in quality, efficiency, and processes. • Collaborate closely with colleagues in Logistics, Quality, Rider Care, and the wider European organization. • Take responsibility for workforce planning, staffing, onboarding, and the performance of your team.
WHAT YOU NEED TO WIN
• Experience leading a technical team, preferably within the bicycle industry, automotive sector, e-mobility, or a similar service environment. • Extensive technical knowledge of bicycles, both mechanical and electrical. Experience with suspension systems and wheel building/maintenance is a strong advantage. • Strong commercial awareness and an understanding of how quality, productivity, lead times, and costs contribute to operational success. • Fluency in both Dutch and English, with the ability to communicate effectively with colleagues and stakeholders in an international environment. • A coaching and people-focused leadership style that motivates and develops team members. • Strong planning, prioritization, and continuous improvement skills, with a constant focus on quality, safety, and results.
WHAT YOU'LL GET IN RETURN
• Lead a specialized technical team and make a daily impact on quality, collaboration, and development. • Join a global premium brand where innovation, sustainability, and a passion for technology are at the heart of everything we do. • Enjoy the freedom to take initiative and further professionalize processes and workshop operations. • Competitive employment conditions, including a market-based salary, pension plan, attractive bike and employee discounts, and a dynamic, active work environment.
OUR COMPANY Specialized isn’t just a company we work for, it’s a lifestyle that we lead. Working at Specialized means working with people with a genuine and passionate belief that bicycles have the power to change lives. We create the product for every rider to experience this in our mission to earn the place as the riders’ brand of choice. Specialized is one of the world’s largest and most iconic bicycle and equipment brands. We’re both proud and protective of our brand in offices all over the world from California to Tokyo. We’re part of an incredibly diverse global family, with our own EU identity that allows us to best serve our riders. We work closely with our global colleagues, learning from them and partnering with them to create, launch, evolve and market our industry-leading products and services. Innovation sits at the very heart of Specialized, and we’re all-in on adopting new technologies and pushing the boundaries of what’s expected. We adapt quickly, meeting the ever-changing needs of riders and driving towards a more sustainable, healthier future.