About this role
As a Member Solutions Specialist I, you will mitigate loss to the credit union by proactively managing delinquent loans/accounts through prompt and efficient collection and recovery practices. Position has experience with multiple stages of delinquency and across multiple product types. Responsible for processing collections on various types of loans to include negative shares, unsecured, and auto loans. You will be responsible for handling all collection related communication, making payment arrangements with Members, recommending appropriate action on accounts such as payment plans and repossession. Methods of communication include inbound and outbound collection calls, e-mail, letters, text and in-person contact.Direct Reports: None