About this role
SUMMARY:
The Support Medical Assistant (MA) provides clinical and administrative support in outpatient primary and specialty care under a licensed clinician. This role emphasizes patient- and family-centered care through collaboration with healthcare professionals and manages instrument supply, including inspection, decontamination, and sterilization.
CORE RESPONSIBILITIES: Has the clinical skills and competencies necessary to perform the essential tasks of a Medical Assistant (MA)
• Gathers and updates relevant patient information and vital signs in the chart based on visit type.
• Prepares patients for visits by obtaining pertinent data and vitals.
• Completes clinical tasks as directed by licensed Clinician:
• Medication and/or vaccine administration
• Performs diagnostic screenings
• Accurately collects and prepares specimens for testing
• Sets up and assists with in-office clinical procedures
• Refills medications per protocol
• Completes patient clinical documents
• Maintains clinical equipment and supplies including rotation, stocking and cleaning.
• Documents accurately, appropriately and timely into patients' chart.
• Performs administrative duties as assigned including patient outreach and scheduling.
• Coordinates patient care management with in-house specialties, community resources, home health, hospital or acute care.
• Completes mandatory educational requirements and maintains required BLS certification.
• Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.
• Perform other duties as assigned to support the mission, vision and values of InterMed
Environmental Maintenance Functions (Derm/Mohs/Audiology/ENT):
• Performs environmental maintenance duties as assigned for clinical equipment within Dermatology, Mohs, Audiology and ENT departments.
• Ensures proper cold chain management for the storage of medications and therapeutic injections.
• Sorts, inspects, and assembles procedural instruments and safety equipment with knowledge of OSHA standards and regulations.
MISSION AND VALUES:
• Follows InterMed's mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care.
• Provide the highest quality care to our patients with a level of service that exceeds their expectations.
• Maintain a positive attitude and always treat our patients and each other with dignity and respect.
• Insist on honesty and integrity from each other and our business partners.
• Make teamwork a core component of our relationships between physicians, staff, and patients.
• Embrace change to better serve our patients.
• Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare.
• Have fun as we carry out our mission to serve.
KNOWLEDGE, SKILLS, AND ABILITIES:
• Education: Successful completion of an accredited Medical Assistant program
• Associate's degree program preferred
• Knowledge of OSHA standards and regulations
• Basic knowledge of equipment used within Dermatology, Mohs, Audiology and ENT departments.
• Demonstrates excellent professional judgement, phone skills and prioritization decision-making skills.
• Experience: Entry Level
• License/Certifications:
• Current CMA or RMA certification preferred
• BLS required
• Professional appearance and demeanor
• Proficient in Windows and Microsoft applications, and electronic medical record (EMR) experience preferred