About this role
Job Summary: The Card Operations Specialist is responsible for contact with INTRUST Bank customers in person and over the phone to resolve customer inquiries. Customer contact is varied, in depth and often complex, therefore may require extended engagement to ensure satisfactory resolution. Independent decision-making is required to resolve customer problems and complaints. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.