About this role
Provides top-tier customer service and professional support for escalated and complex questions from internal customers. This includes reviewing external legal documents to determine if they meet bank requirements and re-executing internal bank documentation for error resolution purposes. Audits all deposit account opening documentation and maintenance for accuracy and fidelity. Must have a high degree of knowledge regarding all INTRUST Bank deposit products, related documents, and regulations and keep updated on all government regulations as they pertain to deposit products. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships.