About this role
Sales Building & Profitability
• Provides attractive delicious food with excellent service in a clean and inviting environment daily. Increases guest count, suggestive selling, and line movement.
• Supports and implements all marketing programs with excellent products and proper material displays.
• Supports management to control labor costs by monitoring overtime and daily employee hours.
• Assists management with controlling food costs by monitoring waste, order sizes, inventory, production, and cash handling.
Food Knowledge
• Consistently promotes sound food handling practices.
• Regularly takes decisive action to increase knowledge to become an expert in quality food and service.
• Constantly works on recipe knowledge and shares that knowledge effectively.
• Works to develop a critical eye for food presentation and merchandizing.
Guest Service and Employee Relations
• Supports the GM and Associate Manager by utilizing the Guest Services tools and training.
• Responds effectively to guest comments.
• Constantly works at improving responses to guest comments.
• Develops pride in the cafeterias service programs by ensuring team members adhere to organizational standards.
People Skills
• Promotes a positive work environment that assists in maintaining a low turnover rate.
• Promotes training and development by ensuring team members complete required training; assists team members in identifying career growth pathways.
• Delegates authority with effective follow-up.
Facility and Operational Management
• Promotes workplace safety.
• Assists senior management in responding effectively and promptly to corporate requests.
• Recognizes and addresses equipment and facility issues; reports issues to Facilities Director promptly.
• Assists management in maintaining employee records in an accurate and timely manner.
• Regularly takes decisive action to increase knowledge of technical tools and how they improve operational efficiencies.
• Performs store open and close procedures.
Leadership & Development
• Actively takes measures to increase professional development and personal growth.
• Supports training initiatives with staff and management.
• Communicates company mission and vision.
• Models appropriate employee behavior by performing all position responsibilities with integrity.
• Positively encourages feedback and follow-up for self and others.