About this role
Senior Case Manager – Call Centre (First Assurance Kenya) at Absa. Location: Nairobi, Nairobi, Kenya. Role: handling calls, managing cases, scheduling staff Requirements: Minimum 3 years case management experience and 2 years clinical experience; degree/diploma in nursing/clinical medicine/health management with up-to-date license; proficiency in CRM and Microsoft Office; strong communication, problem-solving, and negotiation skills. Category: Customer Service Seniority: Mid Level Tools: CRM software, Microsoft Office Suite Certifications: nursing, clinical medicine, fetc Commitment: Full Time Workplace: Onsite Languages: English