About this role
Oversee the indirect loan processing for the department. Collaborate with Indirect Lending Processing Manager (ILPM) and Vice President of Indirect Lending to execute the team’s vision. Assist the ILPM in process procedure changes and special tasks. Hire, onboard, train and monitor performance of the Indirect Loan Processing (ILP) Teams. Conduct audits and routine periodic Quality Control reviews to ensure consistent adherence to policies and procedures. Working with the ILPM, monitor current and future volume to always maintain adequate staffing levels. Support the Indirect Lending Management team to achieve department goals. Ensure member/dealer satisfaction through courteous, accurate, and efficient service.