About this role
GTM Engineer: Customer Experience & Lifecycle at Equinix. Location: Dallas or Redwood City or Toronto or Denver or New York City or Tampa. Role: automating research, developing onboarding, routing support Requirements: Hands-on experience building and deploying AI/LLM-powered workflows and agentic systems, integrating across Customer Success/service platforms and CRM, experience with Gainsight or Salesforce Service Cloud, prompt engineering, strong technical and communication skills; senior-level GTM engineering experience preferred. Category: Engineering Seniority: Senior Level Tools: AI, LLMs, Gainsight, Salesforce Service Cloud, Clay, n8n, Glean, Agentforce, CRM Commitment: Full Time Workplace: Hybrid Languages: English