About this role
Service Desk Engineer at Hedgeserv. Location: Manila, Metro Manila, Philippines. Role: answer tickets, coordinate escalation, monitor environment Requirements: Service Desk Engineer with 1st line IT support, strong English, Windows/AD, ITIL familiarity, ticketing experience. Category: Information Technology Seniority: Entry Level Tools: Windows, Windows Server, Active Directory, Microsoft Office 365, ITIL, ManageEngine SDP, Desktop Central, Applications Manager, ELK (Elastic) Certifications: itil Commitment: Full Time Workplace: Onsite Languages: English