About this role
Role Overview: The Content Operations Specialist is responsible for creating, updating, and maintaining accurate customer content across the Grubtech platform. This includes menus, pricing, images, and configurations to ensure a seamless ordering experience across all integrated delivery channels.
Key Responsibilities: • Create and maintain restaurant menus and content on the Grubtech platform. • Ensure accuracy of: o Menu items, descriptions, modifiers, and prices o Availability, taxes, and configurations • Manage content updates for: o New customer onboarding o Menu changes and promotions o Seasonal or regional updates • Validate content across multiple delivery platforms to ensure consistency. • Work closely with Onboarding, Activations, Technical Support, and Customer Success teams to align content with customer needs. • Follow defined content quality standards and SLAs. • Identify and report content issues that may impact order flow or customer experience. • Maintain internal documentation and content guidelines. • Support high-volume content updates during launches and peak periods.
Required Skills & Qualifications: • 1–3 years of experience in content operations, data entry, or platform support. • Strong attention to detail and accuracy. • Ability to manage high volumes of content without compromising quality. • Familiarity with SaaS platforms, CMS tools, or admin dashboards. • Strong organizational and time-management skills. • Clear written communication skills.