About this role
Service Desk Engineer at Newchartertech. Location: Bloomington, Minnesota, United States. Role: supporting users, troubleshooting issues, managing tickets Requirements: Tier 1 service desk experience supporting end users; troubleshooting printers, password resets, MFA, antivirus; using ConnectWise PSA and IT Glue; basic networking and Active Directory/Entra ID/Azure AD familiarity. Category: Information Technology Seniority: Entry Level Tools: ConnectWise PSA, ConnectWise Manage, IT Glue, Active Directory, Entra ID, Azure AD, Nilear, N-able/N-central RMM, NetDocuments Certifications: a+, network+ Commitment: Full Time Workplace: Remote Languages: English