About this role
The Role
• Support the pre and post implementation process following all the implementation processes stablished. • Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts; • Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy. • Ability to document test scenarios of configuration to support QA. • SME in a number of the Solera products, particularly understanding the configuration and integration capabilities. • Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments. • On occasion train the customer on the newly delivered configuration. • Support in cross functional alignment with product and sales, to ensure alignment on roadmap • Provide support on customer deliveries and SME products. • Support and collaborate on the generation of all the Professional Services documentation
Key Competencies
• 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology • Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers. • Excellent customer facing skills, collaboration and communication. • Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders. • Meticulous attention to detail.
Tools and Skills
• JIRA/Confluence • API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS etc • Excel to Macro level • Relationship with other Solera Departments / Customers • Product and Development; Customer Support • On occasion attend meetings with Sales and Final Customers