About this role
The Customer Solutions Consultant (CSC) is a customer-facing, opportunity-driven role that partners directly with Sales to define customer requirements, shape solution approaches, and drive successful business outcomes. This role gathers and communicates requirements to Product & Technology, enabling the development of technical designs that meet customer needs while ensuring feasibility, alignment, and delivery readiness, and clearly bridging customer expectations with organizational capabilities. The Customer Solutions Consultant is a strategic, stabilizing role designed to reduce friction and improve scalability, while also remaining opportunity-driven. The role ensures consistent requirements capture, solution alignment, and coordinated design development across sales pursuits.