About this role
Service Desk Engineer at iOCO Infrastructure Services. Location: Midrand, Gauteng, South Africa. Role: troubleshooting issues, logging tickets, escalating issues Requirements: Provide first‑line IT support, log and resolve tickets, achieve first‑line resolution targets, engage resolver groups, meet SLAs; require Matric/National Senior Certificate, CompTIA A+ and N+, pass recruitment checks; ITIL v3 and ManageEngine/HP Service Desk experience preferred. Category: Information Technology Seniority: Entry Level Tools: Manage Engine, HP Service Desk Certifications: a+, n+, itil v3 Commitment: Contract Workplace: Onsite Languages: English