About this role
The Manager of Dispatch Operations is responsible for overseeing the daily activities of the dispatch team, ensuring that field technicians are efficiently routed and scheduled to meet customer needs and Service Level Agreements (SLAs). This role requires a strategic problem-solver who can balance real-time operational demands with long-term process improvements. The ideal candidate will have a strong background in workforce management, exceptional leadership skills, and the ability to thrive in a high-volume, dynamic environment.