About this role
Customer Success Operations & AI Agent Manager at Redoxengine. Location: United States. Role: managing agents, administering tooling, monitoring performance Requirements: 4+ years in CS operations for B2B SaaS, hands-on experience building and shipping LLM-based automations, prompt engineering, AI agent governance, CS tooling administration (Vitally, Salesforce, Zendesk, Zapier), HIPAA/data privacy familiarity, strong written communication. Category: Customer Service Seniority: Mid Level Tools: Claude, Vitally, Salesforce, Zendesk, Zapier, Zapier AI, n8n, Make, SQL, GPT-4, HL7, FHIR, EHR Commitment: Full Time Workplace: Remote Languages: English