About this role
The Manager of Guest Experience is a dynamic, service-driven leader and strategic partner within the Hornets Sports & Entertainment (HSE) Guest Experience (GE) team. This role plays a critical part in elevating the Spectrum Center into a premier destination in sports and entertainment by delivering exceptional, memorable guest experiences. This leader will balance reactive guest recovery with proactive innovation—developing creative “Surprise & Delight” moments for both guests and team members. They will continuously evaluate and enhance processes to improve the overall experience for internal and external stakeholders.