About this role
Engineer, Managed Services at IT Solutions Consulting LLC. Location: Charlotte, North Carolina, United States. Role: managing tickets, troubleshooting systems, supporting clients Requirements: Support service desk tickets, provide remote and onsite hardware/software and network support, troubleshoot routing and security technologies, use monitoring tools, and communicate effectively with clients and internal teams. Category: Information Technology Seniority: Mid Level Tools: Cisco, SonicWall, Palo Alto, Juniper, F5, HP, Aruba, VMware, Hyper-V, NetApp, Kaseya VSA, ConnectWise Automate, ConnectWise Manage, LogicMonitor, Nagios, Microsoft 365, Microsoft Active Directory, Microsoft Office 365, Microsoft Exchange, Microsoft Windows Server, Cisco AnyConnect, Meraki, Fortinet, Remote Desktop Server, Secure Gateway Certifications: comptia a+, microsoft windows, apple macos, cisco Commitment: Full Time Workplace: Hybrid Languages: English