About this role
Key Responsibilities:
• Project Management Leadership: Drive successful planning, coordination, and execution of multiple, concurrent transformation pilot projects, including scheduling, resource allocation, and deliverable tracking
• Stakeholder Engagement and Management: Build and maintain effective relationships with the client’s internal and external contacts (anticipated: Workstream Leads, IT and Commercial Digital Health Leads, Executive business sponsors, Excellence center leads, Studio team members, Leadership, Steering Committees, vendors such as Adobe/Jasper, change leads) to ensure project visibility and alignment.
• Governance & Quality Assurance: Set, maintain, and continuously improve project governance, quality assurance, and compliance standards in accordance with our client’s regulated industry guidelines.
• Readiness Criteria: Identify and agree transition readiness criteria for all pilot workstreams, including skills mapping, RACI establishment, and training.
• Strategic Risk & Issue Management: Proactively manage risks-especially around technical disruption, vendor adoption, data quality, operational complexity-and escalate/resolve issues in partnership with program and finance stakeholders.
• Budget & Resource Management: Oversee project budget, resource allocation, and escalation of financial impacts, ensuring projects are delivered on time, within scope, and on budget.
• Change & Adoption Enablement: Work alongside the Change workstream to plan, develop, and drive training, communications, and upskilling activities required for AI adoption and digital transformation.
• Continuous Improvement: Iterate project plans to reflect evolving requirements, new discovery findings, or pilot outcomes; ensure action logs, risk/issue registries, and milestones are accurate and up to date.
Qualifications, Skills and Background:
• Bachelor's Degree: Business, Accounting, Finance, Digital, or related field; with 8+ years in global project/program management, preferably within shared service and transformation settings
• Strong track record delivering complex, high-risk, multi-workstream projects and making strategic decisions.
• Prior experience with digital content, omnichannel, or AI-enabled service creation/optimization pilots.
• Excellent business acumen, stakeholder management, and strategic thinking.
• Independence and Problem-Solving Ability: Proven ability to operate with minimal supervision and build solutions to ambiguous or unprecedented challenges.
• Budget/Resource Management: Experience with financial oversight for large programs.
• Quality/Compliance Mindset: Demonstrated adherence to best practices and guidelines in regulated environments.
• Excellent internal and external stakeholder management skills (ranging from brilliant executors to senior executive sponsors), anticipated key relationships: Internal (Pharmaceutical client), Steering Committees, Business Managers / Leaders, Project/Programme Managers, Change Lead, Digital/IT Teams, Third Party Suppliers (Adobe, Jasper, etc.), and other consultancy partners
• Additional preferred skills:
• Project Management Qualification: (e.g. PMP, Prince2, Agile)
• Experience with enterprise platforms and AI tools such as Adobe Campaign, Jasper AI, Gen Studio, Workfront, or similar.
• Familiarity with change management, training program development, and digital product launch.