About this role
Application Support Engineer at Learning Pool. Location: Londonderry, Northern Ireland, United Kingdom. Role: troubleshooting issues, managing cases, creating documentation Requirements: Manage tier-2 support cases, troubleshoot web and platform issues, perform root cause analysis, use ticketing systems, create technical documentation, and collaborate with development and infrastructure teams. Category: Information Technology Seniority: Mid Level Tools: JIRA, Confluence, Git, HTML, CSS, JavaScript, CDN, DNS, SQL, NoSQL, UNIX, Linux, Windows Commitment: Full Time Workplace: Onsite Languages: English