About this role
Service Operations Business Analyst at Uni Systems. Location: Brussels or The Hague. Role: tracking performance, validating billing, building dashboards Requirements: Master's degree in Economics, Finance, or Engineering and 5+ years' experience as a business/operations analyst. Strong SLA/KPI reporting, billing validation, Excel and Power BI skills, CRM experience (ServiceNow, Salesforce, SAP), and active NATO security clearance required. Category: Project and Program Management Seniority: Senior Level Tools: Microsoft Excel, Power BI, ServiceNow, Salesforce, SAP Certifications: itilv4, prince2 foundations, servicenow, time management, powerbi, vendor management, msp, scrum, nato security clearance Commitment: Full Time Workplace: Onsite Languages: English