About this role
Sr Software Engineer at Encore. Location: Gurgaon, Haryana, India. Role: designing applications, implementing integrations, optimizing performance Requirements: 6+ years Pega PRPC development with Pega Customer Service experience, CSA/CSSA required (CLSA preferred), experience with case management, integrations (REST/SOAP), CTI platforms, Pega Infinity/8.x, and Agile delivery. Category: Software Development Seniority: Senior Level Tools: Pega PRPC, Pega Customer Service (Pega CS), Pega Infinity, Pega 8.x, REST, SOAP, Avaya, Cisco, Genesys, Amazon Connect, CTI, Pega Knowledge Management, CDM (Customer Data Model), Agile/Scrum Certifications: csa, cssa, clsa, pega customer service specialist Commitment: Full Time Workplace: Onsite Languages: English