About this role
Senior IT Support Engineer (Tier 3/SME NICE CXone) - Greensboro, NC at Kaiser Permanente. Location: Greensboro, North Carolina, United States. Role: resolving incidents, leading RCA, mentoring others Requirements: SME for NICE CXone and contact center infrastructure; resolving complex P0/P1 incidents, leading RCA, designing resilient infrastructure; 8+ years IT operations experience, 2+ years technical leadership; PowerShell and remote access experience preferred; Bachelor's in CS/CIS or equivalent. Category: Information Technology Seniority: Senior Level Tools: NICE CXone, PowerShell, DEVOPS, Waterfall, Agile Commitment: Full Time Workplace: Onsite Languages: English