About this role
Customer Care AI Program Lead at Ulta Beauty. Location: Bolingbrook, Illinois, United States. Role: analyzing data, improving performance, operationalizing QA Requirements: 5+ years in customer support/contact center operations, 2+ years with AI/automation or conversational platforms, experience prioritizing journeys for automation, designing KPIs and QA programs, working with product/engineering/operations and BPO partners, strong analytics and communication skills. Category: Customer Service Seniority: Senior Level Tools: Gladly, Sierra, Ada, LivePerson, Dialogflow Commitment: Full Time Workplace: Hybrid Languages: English