About this role
Manager, Support Services Engineering (Sydney) at Neilson Financial Services. Location: Sydney, New South Wales, Australia. Role: managing team, overseeing tickets, implementing automation Requirements: Proven experience managing technical support/service operations, strong SQL and SSRS skills, familiarity with ITSM suites and observability, hands-on with cloud platforms and endpoint management, experience with knowledge base and automation initiatives. Category: Information Technology Seniority: Senior Level Tools: Zendesk, ServiceNow, Jira Service Management, Jira, Shortcut, PagerDuty, SSRS, Azure DevOps, Elastic Search, SQL, Python, C#, Intune, Jamf, AWS, Azure, GCP Certifications: itil, itil 4, hdi-sctl Commitment: Full Time Workplace: Hybrid Languages: English