About this role
MY00214 Customer Experience Planning & Engineering Spec / Spec Sr at Fedex. Location: Malaysia. Role: forecasting volume, scheduling agents, analyzing performance Requirements: 3–5 years WFM/contact center experience, strong analytical and Excel skills, experience with WFM platforms (NICE IEX, Verint, Genesys, Power BI), knowledge of Erlang/C staffing models, stakeholder and vendor management, presentation and BI skills. Category: Business Operations Seniority: Mid Level Tools: NICE IEX, Verint, Genesys, Power BI, Microsoft Excel, Erlang/C Commitment: Full Time Workplace: Onsite Languages: English