About this role
MY00214 Customer Experience Planning & Engineering Specialist-Senior at Fedex. Location: Malaysia. Role: forecasting volume, creating schedules, monitoring adherence Requirements: 3+ years WFM/contact center experience; strong analytical and Excel skills; experience with WFM platforms (NICE IEX, Verint, Genesys, Power BI); knowledge of Erlang/C or staffing models; stakeholder and vendor management; presentation and project leadership skills. Category: Data and Analytics Seniority: Mid Level Tools: Verint, Genesys, NICE IEX, Power BI, Microsoft Excel, Erlang/C Commitment: Full Time Workplace: Onsite Languages: English