About this role
Customer Experience Planning & Engineering Specialist/Customer Experience Planning & Engineering Specialist-Senior at Fedex. Location: Guangzhou or Wuhan. Role: developing forecasts, creating schedules, monitoring adherence Requirements: 3–5 years workforce management/contact center experience, strong analytical and Excel skills, experience with WFM platforms (Verint, Genesys, NICE IEX), knowledge of Erlang/C, stakeholder and vendor management, presentation and BI skills. Category: Customer Service Seniority: Mid Level Tools: Verint, Genesys, PowerBI, NICE IEX, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English